A 5-post collection

How Much Are Automatic Customer Service Responses Worth?

As you can probably tell by our blog and social media channels, we are big fans of chatbots- that, and any other tools that help retailers »

3 Questions Your Support Team Is Sick Of Hearing

Customer support is time-consuming, exhausting, and it can be a thankless job. And it's about time that changes for the better, for both employees and clients. »

According To These Statistics, Customers Want To Chat With Your Company

In order to understand the increasing number of users that are joining messaging apps, Facebook IQ commissioned Nielsen a study. The aim of this research was »

Can Voice Recognition And AI Replace Keyboards?

At this point, all of us have become acquainted with Siri, Alexa, Google, and Cortana. Voice interfaces are growing more popular every month, and in this »

Introducing Ebba, Your Personal Shop Assistant on Facebook Messenger

Please meet Ebba, our new Ecommerce chatbot to bring your store to Facebook Messenger. Read more: Facebook chat bots, what are they, how do you make »

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